Era Impex endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. We also value our customers and their requirements, and we put our best efforts to enhance customer experience and satisfaction.
As a policy, we do not offer returns or exchanges on products which are delivered in right condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality / manufacturing defect then we are open to extending full refund or re-fulfilling your order or any other appropriate resolution from our side.
The product should be return in original packing without any damage or any kind of tampering, should be well packed to avoid and damage in transit.
GENERAL
To return or exchange a defective or wrongfully delivered product or report a damage in transit, please get in touch with our Customer Care within 24 hours of delivery:
• by telephone at +91 9971253325 between 10.00AM to 5.00 PM IST on business days
• by email at eraimpex7@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
EXCHANGES & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each reject exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. Please also note that our products are all handmade and there could be slight variations from one product to another, which are part of the inherent nature of the product making process, and these will not be considered as defects.
No refunds would be given if the customer has provided wrong or incomplete shipping address, and / or there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Refunds will be made within 7-8 business days. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
